Thank you for your patience. To best assist you, I'll just need a moment to access your account details. Would you mind holding briefly while I do that? To provide you with the most accurate information, I need to look up some details. May I place you on a brief hold for about a minute? I'll be happy to help you with that. I just need to check our system for the latest pricing, your order status. Would you mind holding for just a moment? Please bear with me for a moment while I pull up the necessary information. Is that okay? This might take a bit longer than a few minutes while I check your order. I'm working on this for you, but it's taking a little longer than expected.