Figure out the situation: Now that the customer has said everything and has realized you want to fix their problem act on it: Now try to figure out what really has upset the customer and find an answer to it. 1 WikiHow Dr. Atkinson, whose system has 130,000 undergraduates and is the College Board's biggest customer, has said he would consider engaging the board and the Educational Testing Service to write new exams that might better assess what is being taught in California. 1 The New York Times Things run out late in the day, customers have said, but you know your food hasn't been sitting around.