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Server Down (2)

created Aug 3rd 2020, 09:43 by aidarvi


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Step 1: Identify the root cause
View the symptoms
The symptoms can provide important clues to what exactly is wrong with the server. Although these diagnoses might not always be true for each case. Some common symptoms and their possible causes have been provided in the table below.
 
Symptom Causes Note The server does not power up The server hardware has an issue. Most probably, the server power supply has failed. Before concluding that it is a case of failed power supply, do some basic verifications, like: check if the system is plugged in and receiving power from the outlet; the surge protection; or the UPS. Server boots but the screen shows the Blue Screen of Death (BSOD) It is a case of hardware failure or device failure. If a new driver had been installed recently, the crash could be related to that particular driver. Server starts and the operating system (OS) loads but some critical services do not start Causes vary depending on a number of factors.
Decipher the blue screen
Deciphering the blue screen can seem like a difficult and intimidating task, but really, it is organized in a particular structure and can provide important clues to what is wrong with the server. It is important to understand the structure and content in the blue screen (a brief description of the blue screen has been provided below).

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